My mother had to be on blood thinners which as everyone knows exacerbates a patient who is inclined to fall and it did. My mother got a blood clot because it was like a tourniquet on her arm and when I brought it to their attention, I was the one that was reprimanded and told by the administrator that I had made one of their employees cry, which made me feel awful and deflected any responsibility on their part., if they only knew how many times they made me cry during her stay. Fortunately she did not however the head nurse that was there rather than taking off her shirt simply pushed her sleeve up on her arm for them to insert the device. They never did it on the schedule I wanted them to do it on, I was scared she would get a urinary tract infection. At that time I was having to catheter my mother three times a day and they did not have very good equipment so I had to bring mine from home and help the nurses who seemed to have very little experience do it. I asked the head nurse about it and she sent someone in there to clean it up. The next day, at 10 AM I went in to see my mom and the needle in her arm and the equipment they used was all bloody. They call in an outside source to do this and as I explained to the doctor, I wanted to be there, unfortunately the outside contractor did not get there until midnight when I had already left thinking they would do this the next day. When I got there it was a big problem and they did not want to access the port, they wanted to put it in her arm even though she has a lot of difficulty with veins. I explained to them that my mother had a port that could be accessed easily and I was told that would be no problem. Unfortunately what they told me on the phone did not line up with what they had available for her care when we entered the facility. The place was fairly clean with a very welcoming lobby and a nice outdoor courtyard. They tell you everything you want to hear when you’re scared and don’t know where to go. They allow you to bring your dogs up there for a visit if they have all their shots. The place is centrally located right off of I 30. Because my mother had multiple comorbidities, I’ve always been very hands-on with her care.įirst the good, the person answering the phone was very pleasant. They do not allow you to go in before 10 AM. My mother was there for two weeks and I was there every day from 10 o’clock until six or later. I wanted to find someplace close that had good therapist so I picked this facility because I thought it was a skilled nursing facility as well as a rehabilitation center. TlBailey My mother broke her leg in June 2021. Highland Meadows tries very hard to provide a safe, pleasant place to heal. The therapies are excellent and one weekend PT told me he works full time at another facility and fills in at several other nursing facilities and none of them even come close to being as good as this place. I truly felt like everyone had my best interest at heart. They are generous with the food, and they receive visitors with open arms. The issue was addressed by the supervisor. I had one incident that caused an issue when there was a delay in the nurse call button being answered in a timely manner. The personal care staff were very knowledgeable and attentive and there was no one I didn't like. There are specialty nurses for certain needs such as wound care. Except for two days, they visited me every day for 20 days to monitor my progress and made certain the nurses were following their physicians orders. They studied my case and history and made physicians orders that met my special needs and they kept me out of pain so I could heal. The doctor and his assistant are amazing, gentle, with the very best bedside manner I've ever encountered. Highland Meadows was the only one she toured and was impressed with the atmosphere. She said she went to all the facilities in the area and turned around and walked out without further inspection. This facility does not have the smell or atmosphere of a nursing home. Housekeeping came in daily to clean it, floors, bathroom, bedding and surfaces. The room was spaciousness with a lovely view.
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